Refund Policy
Due to sanitary reasons, all sales including, without limitation, fragrance, color, wax, etc, are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only. All orders that have missing items or that contain incorrect products must be reported to the company within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate and no returns, refunds or exchanges will be accepted after that time.
To process a claim regarding missing or incorrect products, contact us within 72 hours of delivery at info@awwcandlesupply.com. Incorrectly shipped items will be returned, exchanged or refunded only if returned to us unopened and in its original packaging.
Permissible returns, exchanges and refunds do not include any shipping and handling charges. Shipping charges for all permissible returns, exchanges and refunds must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable, and any amounts refunded will not include the cost of shipping.
To initiate a return, you can contact us at info@awwcandlesupply.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@awwcandlesupply.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund to your account/card. Once we have initiated the return, the timing for the refund to appear on your account or statement is completely dependent on the bank or credit card company and out of the control of AWW Candle Supply.
